Privacy Policy.
How we collect, use, and protect your personal information when you shop with Aurrelaa.
Aurrelaa ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and the choices you have.
Information We Collect
When you browse our site, create an account, or place an order, we may collect:
- Contact details — name, email address, phone number, shipping and billing address.
- Order information — items purchased, order value, and order history.
- Payment information — processed securely by our payment partners; we do not store full card details.
- Technical data — IP address, browser type, device information, and pages visited, collected automatically via cookies.
How We Use It
We use your information to:
- Process and deliver your orders, and communicate order updates.
- Respond to customer service enquiries.
- Send marketing emails and offers, where you've opted in — you can unsubscribe at any time.
- Improve our website, products, and shopping experience.
- Prevent fraud and comply with legal obligations.
Sharing Your Information
We do not sell your personal information. We share data only with trusted third parties who help us operate our business — such as courier and delivery partners, payment processors, and email service providers — and only to the extent needed to provide their services to us.
Cookies
We use cookies and similar technologies to keep you signed in, remember items in your cart, and understand how visitors use our site. You can disable cookies through your browser settings, though some site features may not work as intended.
Data Security
We use industry-standard safeguards — including encrypted checkout and restricted access to customer data — to protect your information. No method of transmission over the internet is 100% secure, but we work continuously to protect your data.
Your Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting us. You may also opt out of marketing communications using the unsubscribe link in any email we send.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please reach out via our Contact page or email hello@aurrelaa.com.